Refund Policy
Effective date: 2025
At Pure Connect, we strive to provide a reliable, high-quality service. If something goes wrong, we are ready to issue a refund under the terms below. Please review this policy before making a purchase.
1. 7-Day Money-Back Guarantee
If the service does not meet your expectations, you can request a refund within 7 days of payment. To do so, email [email protected] with your order details.
2. Expedited Refund for Malfunctions
If the service was not delivered as described, or a technical malfunction on our side rendered the service completely unusable, submit a written request to [email protected] within 48 hours of the issue arising — we will review it on a priority basis.
3. Service Issues
If you run into a problem, our support team will help you understand and resolve it. We recommend contacting support first — often the issue can be resolved without a refund.
4. Chargebacks
Unauthorized chargebacks and payment disputes result in immediate account suspension. If you have a question about a charge, contact us directly and we will help.
5. Contacts
Refunds and disputes: [email protected]. Telegram support: t.me/mCEVRs.